Communication Skill and General Ethics

Offered by: Heart of Quest
Program Category: Core Foundational Course (for all disciplines)
Duration: 12 Weeks
Target Group: All students and trainees across programs
Delivery Format: Weekly interactive sessions – lectures, role-plays, discussions, and case studies
Outcome: Certificate of Completion + Personal Ethics Plan

🎯 Course Objectives

By the end of the course, learners will:

• Develop effective oral and written communication skills

• Understand the principles of ethical behavior in personal and professional life

• Learn how to engage in respectful dialogue and critical thinking

• Be equipped to make ethically sound decisions in real-world contexts

• Cultivate professionalism, integrity, and civic responsibility

🗓️ Course Breakdown (3-Month Structure)

📘 Month 1: Foundations of Communication

Week 1: Introduction to Communication

• What is communication? Types: verbal, non-verbal, written, visual

• Importance of communication in life and work

• Communication process and barriers

Week 2: Listening and Speaking Effectively

• Active listening vs. passive hearing

• Assertive vs. aggressive communication

• Group activity: Listening circles and response skills

Week 3: Written Communication

• Basics of grammar and clear writing

• Writing letters, memos, and formal emails

• Assignment: Draft a formal letter for a real-life situation

Week 4: Non-Verbal & Interpersonal Communication

• Body language, tone, posture, and facial expressions

• Empathy and emotional intelligence

• Role-play: Customer service or conflict resolution scene

📗 Month 2: Ethical Thinking and Moral Foundations

Week 5: What is Ethics?

• Definitions: Ethics vs. morality

• Why ethics matter in everyday life

• Case study: Trolley problem and ethical dilemmas

Week 6: Ethical Theories Simplified

• Overview: Utilitarianism, Deontology, Virtue Ethics

• Cultural relativism vs. moral absolutism

• Group discussion: “Is lying ever ethical?”

Week 7: Personal Ethics and Integrity

• Building your own values system

• Honesty, responsibility, accountability

• Activity: Write your personal “Code of Ethics”

Week 8: Respect, Tolerance, and Social Justice

• Diversity and inclusiveness

• Gender, religion, tribe, and class-based discrimination

• Class debate: Ethics and human rights

📕 Month 3: Ethics in Action and Professional Development

Week 9: Workplace and Professional Ethics

• Timekeeping, respect, conflict resolution

• Corruption, favoritism, and confidentiality

• Mini-drama: Ethical vs. unethical workplace behavior

Week 10: Digital Communication & Media Ethics

• Responsible social media use

• Cyberbullying, misinformation, and privacy concerns

• Activity: Write a short social media policy

Week 11: Leadership and Ethical Decision-Making

• Ethical leadership traits and influence

• Case scenarios: Leading under pressure

• Simulation: Lead a team through a moral dilemma

Week 12: Final Presentation & Reflection

• Group presentations on “My Communication & Ethics Journey”

• Peer feedback and review

• Final assessment and closing remarks

📋 Assessment Methods

• Weekly class participation and activities

• Written assignments (letters, ethics reflections)

• Group presentations and debates

• Final ethics plan submission

🧰 Tools & Materials Needed

• Notebook and pen

• Access to printed ethics case studies or worksheets

• Optional: Access to internet for digital ethics exploration

🚀 Career and Life Relevance

This course enhances:

• Professional readiness and interview confidence

• Workplace harmony and leadership behavior

• Respectful citizenship and social responsibility

• Clarity in public speaking, writing, and ethical judgment